A number one inventory brokerage has added cellphone assist after receiving heavy criticism for not being as reachable as different platforms.
What Occurred: In a assist article on its web site, Robinhood Markets Inc (NASDAQ: HOOD) said it now has dwell cellphone assist accessible 24 hours a day, seven days every week.
The corporate mentioned it may possibly present solutions on upcoming IPOs, crypto trades, debit card transactions and different widespread person questions by requesting a cellphone name.
Customers on iOS, Android and the corporate’s web site can request a cellphone name by tapping Account, Assist, Contact us.
Customers will ask to be known as over an issue that’s chosen on the web site.
Robinhood customers might be notified when they’re subsequent in line to be known as and what quantity might be reaching out to them.
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Why It’s Vital: One of many largest complaints in opposition to Robinhood has been its lack of buyer assist.
Previous to the cellphone assist, the one technique to contact the brokerage was by sending a criticism via the contact part.
Robinhood was fined $57 million earlier this 12 months by the Monetary Trade Regulatory Authority, higher referred to as FINRA. The fines had been over losses seen by traders throughout outages of the app and “deceptive communications.”
Robinhood was one among a number of stockbrokers that halted buying and selling of GameStop Corp. (NYSE: GME) and AMC Leisure Holdings (NYSE: AMC) earlier in 2021.
Many Robinhood clients had been upset that they had nobody to name to voice their complaints or ask for details about when their shares can be accessible.
The corporate mentioned in late February it was invested in buyer assist and had began rolling out dwell cellphone assist for choose options corresponding to account safety.
“We plan to greater than double the variety of full-time registered reps at Robinhood all through 2021,” the corporate mentioned.
HOOD Worth Motion: Robinhood shares had been up 3% to $41.99 on Tuesday.
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